Privacy notice

Information we collect

When you contact us, we may collect your name, work email, company, telephone number, enquiry details, and correspondence. Our site may also receive basic technical information such as browser type, pages viewed, approximate location, and timestamps when optional analytics is accepted.

Why we use it

We use information to reply to enquiries, prepare and deliver requested services, administer agreements, keep our site secure, improve its usefulness, maintain business records, and meet legal obligations. We use only the information reasonably needed for those purposes.

Legal basis and consent

Depending on the context, processing supports steps requested before a contract, performance of a contract, our legitimate business interests, legal duties, or your consent. Optional website analytics is based on your choice and can be rejected without losing site functionality.

Sharing and transfers

We may use trusted hosting, email, professional, and analytics providers that process information under appropriate terms. We do not sell personal information. Information may be disclosed where law requires it or where necessary to protect legal rights. If a provider processes data outside Malaysia, we assess appropriate safeguards.

Retention and security

We retain enquiry and project records only as long as reasonably needed for the purpose, contractual records, tax requirements, dispute handling, and legal duties. We use access controls and practical organisational and technical safeguards, but no internet transmission can be guaranteed completely secure.

Your choices and rights

You may ask to access or correct personal data, withdraw consent where applicable, or raise a concern about our handling. Some requests may be limited by legal obligations or the rights of others. You can change optional cookie preferences by clearing the stored choice and revisiting the site.

Contact

Send privacy questions to hello@webpacketbase.digital or write to Webpacketbase, 1 Jalan Mewah Riad Satu/3, Taman Bukit Mewah, 81200 Johor Bahru, Johor, Malaysia. You may also call +60 7-2323224.